Ticket Management System | Softrench Technologies

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Ticketing System

Track and prioritize incoming service requests in one shared inbox that keeps your team organized and your customers delighted.

Service issue

View every service issue and customer detail in one place
Assign Tickets

Prioritize and assign tickets to improve customer experience
Automate task

Automate task assignment, tagging, and escalation

Internal collaboration

Collaborate with internal teams by using private tickets or private notes.

Private ticket

Create private tickets in a customer’s name; these tickets are not visible, and no email notification is sent to the customer. Use this feature to record customer call logs or meeting minutes.

Private note

To collaborate with internal teams, add a private note to tickets. This information is not visible to the customer.

Share ticket

Using the share ticket feature, you can collaborate with teams in other departments that do not have access to the ticket.

Softrench is a Powerful Raw Multipurpose Web Development Comany.

Softrench Technologies is a team of ingenious professionals engaged in providing IT and Web Solution Services like: Web Portal Development, CMS Development, E-commerce Development, CRM Development, Digital Marketing, Website Maintenance.

Benefits of Using IT Ticketing Software

With grid and table layouts, the ticket list page is designed to be modern, user-friendly, and intuitive.

Forward Ticket

Forward the support tickets to the external email address and create an forward activity.

Merge Ticket

Combine two or more tickets, as well as their attachments and messages, into a single ticket.

Split Tickets

Split a single ticket into multiple tickets, allowing different agents to work independently.

Clone Tickets

Cloning a ticket allows you to create a duplicate ticket by copying ticket.

Spam Tickets

Softrench can automatically identify spam emails and move them to a separate view for further review.

Save / Close Tickets

Save tickets or messages for future use

Quick preview

Using this view, you can quickly navigate and review tickets.

Quick action

Change category, status, and assignee; add tags and private notes; and log work without opening a ticket.

Keyboard shortcuts

Provide several keyboard shortcuts to perform ticket actions.

FE tracking

Track sales person

Add / Edit escalation

Provide several keyboard shortcuts to perform ticket actions.

Add / Edit alarm

Provide several keyboard shortcuts to perform ticket actions.

Frequently asked Questions

Assertively provide access to cutting edge e-markets
support proactive resources rapidiously.

What is a ticketing system?

A ticketing system is the consolidation point for managing incoming customer issues. By recording and organizing new tickets, the system provides visual progress on customer issues that enable your business to manage a growing customer base. Ticketing systems typically track support metrics such as agent response time, ticket volume, and active ticket stages.

What are popular ticketing system features?

Popular softrench ticketing system features include:
One-to-one customer communications at scale
Ticket monitoring and progress tracking
Feedback surveys
Ticket routing and automation
Data for knowledge base creation and management

Can ticketing software help with IT issues?

Softrench's ticketing system can help your team track, triage, and solve various issues ranging from external customer service problems to internal IT requests. Additionally, using a ticketing system to solve IT issues can help you identify repeat issues and build a knowledge base that helps users resolve their own issues without interacting with your team.

How much does Softrench's ticketing system cost?

Softrench's ticketing system is part of Service Hub, and you can get started with it for free. If you are looking for more advanced features to help automate and scale your support operations, softrench also offers premium Service Hub features with its Starter, Professional, and Enterprise options.

Ticket activity

Record any changes done in ticket activity. Using the Ticket History tab, you can view change logs for auditing.

Field logs
Automation logs
SLA logs

Time tracking

Agents can record the amount of time they spend on each ticket.

Billable and non-billable hours can be recorded.
A Worklog report is available in the reports module and allows to view consolidated logs of agent time spent.

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